AN AWARD-WINNING SERVICE
Our service options allow us to deliver the simplicity, efficiency and proximity your business depends on to meet tomorrow’s challenges. We provide access to skilled and experienced technicians located in our integrated network of contact centres and repair centres. The Acer Service Network is organized to deliver an efficient and high-quality service.
When buying an Acer device, you can benefit from the Standard Acer Warranty and Acer Care Plus warranty extensions. Choose the ideal Acer Care Plus Package for your business. Acer Service offers time extension, equipment protection and on-site services , tailored to your needs.
Deluxe Business Pack1,2
On Site repair
Battery replacement [defect]
Media retention
Equipment Protection1
Premium Business Pack1,2
Warranty time extension from 2 to 4 years, carry-in
Equipment protection1
Priority repair
Quality repair service
READY TO EXTEND YOUR WARRANTY? PURCHASE YOUR CARE PLUS PACKAGE HERE
INTERNATIONAL TRAVELERS WARRANTY [ITW]
This Warranty enables customers who travel with any eligible Acer product to receive warranty service in any country where that product is sold and serviced1.
ITW applies to Acer-branded notebooks and tablets under the standard warranty.
WHITE GLOVES SERVICES
White glove service refers to premium assistance delivered with meticulous attention to detail and an exceptional level of care. Upon request, our certified service network can offer tailor-made services to meet specific needs. These services include:
- Device enrolment
- Software installation
- Hardware upgrade
- Asset management labels and delivery to dedicated offices
- Out-of-the box experience: devices come pre-packaged with a keyboard, mouse, headset, monitor and/or accessories
- Service upgrade to the standard warranty, offering benefits such as Priority Repair or On-site repair
- Basic hardware upgrades including computer memory or SSD capacity
- Out-of-warranty repairs
- Wipe and restore3, designed to help Acer dealers manage customer returns effectively, ensuring GDPR compliance and providing certification of data wiping
- Data backup3 if data is technically accessible
Utilities
1 Offers subject to Acer’s terms and conditions.
2 Deluxe business pack and Premium Business pack available for B2B only. Subject to fixed repair fees
3 Availability of this service varies by country and is primarily offered through our internal repair centres.